Every member relationship at Serv Inc. is governed by a four-part legal packet: the Service Agreement, the Hold Harmless and Use Agreement, the Service Fee and Recovery Agreement, and an Optional Limited Power of Attorney. This page summarizes those agreements in plain language so prospective members understand what they are signing before they sign it.
Last updated: March 14, 2026. The summaries on this page are for reference. The executed agreements control. If anything on this page conflicts with a signed agreement, the signed agreement governs.
Serv Associates Inc. (sometimes referenced as Serv Incorporated, collectively "Serv Inc." or "Company") is not a law firm. Serv Inc. does not provide legal services or legal advice and does not act as any client's attorney. Nothing Serv Inc. produces creates an attorney-client relationship.
Services consist of educational research, administrative assistance, document preparation support, and advocacy-related services. Materials produced are general educational and informational research and are not tailored to any specific facts or jurisdiction. Members agree not to rely on the services as legal advice and to obtain advice from licensed counsel before taking any legal action.
If you need legal representation, you should retain an attorney licensed to practice in your jurisdiction. Serv Inc. can refer members to attorneys in our network when appropriate. Any attorney-client relationship arising from such a referral is between the member and the attorney directly. Serv Inc. does not supervise referred attorneys and is not responsible for their work.
The Service Agreement governs the scope of services, fees, payment terms, and member responsibilities. Every member executes the full Service Agreement at enrollment. The summary below highlights the operative terms.
Services may include document review, issue identification, administrative correspondence support, recovery tracking, regulatory complaint preparation assistance, and related research activities. Serv Inc. does not guarantee outcomes, recoveries, refunds, or legal success.
Fees are governed by the executed invoice. Payment of the invoice constitutes acceptance of the service terms stated therein. Payment may be required before services are delivered; Serv Inc. may, at its sole discretion, provide service before receiving full payment but is not obligated to do so. Members are responsible for participating by responding to communications, providing requested information, and submitting information according to instructions.
Serv Inc. does not issue refunds. By executing the Service Agreement, the member waives the right to submit a chargeback for service after service commences. A chargeback cannot be submitted after the member makes payment and uploads documents into the client portal. At Serv Inc.'s sole discretion, alternative service at a discount, partial credits, or credits applied to new services may be offered as a courtesy to resolve disputes. These accommodations are discretionary and not an obligation.
Certain fees vest upon recovery or completion of services as defined in the Service Fee and Recovery Agreement. See Section 04.
Serv Inc. does not receive, hold, or control member funds, accounts, or assets unless expressly authorized in writing. All recoveries are paid directly to the member.
Services are provided as-is and as-available. Serv Inc. disclaims all warranties, express or implied, including warranties of accuracy, completeness, fitness for purpose, or legal sufficiency. To the maximum extent permitted by law, Serv Inc. is not liable for indirect, consequential, incidental, punitive, or special damages. Total liability shall not exceed the fees paid by the member for the specific service giving rise to the claim. The Hold Harmless Agreement contains additional limitation-of-liability terms; see Section 03.
The Service Agreement is effective on execution and remains in effect while services are being rendered. Either party may terminate for material breach.
The Hold Harmless and Use Agreement governs the educational and research nature of Serv Inc.'s services and establishes the indemnification, release, and liability framework that applies to every member relationship.
Services are provided for educational and informational purposes. Members agree to use services only for those purposes, not to represent the services as legal advice, to consult qualified counsel for legal advice, and to comply with all applicable laws and regulations. The "Important Notice: Educational Research Materials Only. Not Legal Advice" provided at engagement is incorporated into the Hold Harmless Agreement by reference and the no-legal-advice and do-not-file provisions of that notice always apply.
Members are instructed not to provide Serv Inc. with confidential, privileged, or sensitive personal information. Serv Inc. has no obligation to receive, store, or protect attorney-client privileged material. Members are responsible for evaluating what they upload and for redacting any sensitive information they do not intend to share.
To the fullest extent permitted by applicable law, members agree to defend, indemnify, and hold harmless Serv Inc., its affiliates, and their respective officers, directors, employees, and agents from claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of: the member's access to or use of services; the member's filing, serving, submitting, or use of any portion of the services in any legal or administrative proceeding contrary to instructions; the member's breach of the Agreement or the incorporated Notice; allegations that member-provided content or use of the services infringes any law or third-party right; or the member's failure to obtain competent legal advice before acting. Indemnification does not apply where a claim is finally determined to have been caused by Serv Inc.'s willful misconduct or gross negligence.
To the maximum extent permitted by applicable law, members release Serv Inc. from and waive all claims and liabilities arising from the services, the Notice, or the Agreement, including any reliance on the services. Claims arising from Serv Inc.'s willful misconduct or gross negligence are not waived, and waiver does not apply where prohibited by law.
In addition to the limitations in the Service Agreement, the Hold Harmless Agreement provides that Serv Inc.'s total cumulative liability for all claims arising out of or related to the services, the Notice, or the Agreement will not exceed the greater of (a) the amount paid by the member for the specific service giving rise to the claim during the six (6) months preceding the event, or (b) $500. These limitations do not apply to liability finally determined to result from Serv Inc.'s willful misconduct or gross negligence, or where prohibited by applicable law.
Nothing in the Hold Harmless Agreement is intended to waive, limit, or disclaim any non-waivable consumer rights under applicable law. If the member is a consumer, the parties intend the Agreement to be enforced to the maximum lawful extent while preserving non-waivable consumer protections.
All rights in the services are owned by Serv Inc. or its licensors. Members are granted a limited, nonexclusive, nontransferable, revocable license to access and use the services for internal educational purposes. No reverse engineering, sublicensing, redistribution, or public posting is permitted.
For services that result in a monetary recovery, the Service Fee and Recovery Agreement establishes a contingent service fee that vests on recovery. This section explains how the fee is calculated, when it is owed, and how recovery is confirmed.
Serv Inc.'s compensation for services that result in a monetary recovery is a contingent service fee equal to twenty percent (20%) of all monetary recovery obtained as a result of the services. "Recovery" includes any refund, reimbursement, settlement payment, award, credit, offset, chargeback, debt reduction, lien release with monetary value, or other financial benefit, whether issued by a financial institution, creditor, servicer, court, insurer, governmental entity, or other third party.
The service fee is earned and vests immediately upon recovery. Payment of recovery funds directly to the member does not reduce, delay, or extinguish the obligation to remit the service fee. The fee obligation applies to the full amount of all recovery disclosed, confirmed, or received, regardless of whether such recovery is paid directly to the member, applied as a credit, or otherwise realized for the member's benefit.
The recovery confirmation authorization is provided pursuant to applicable privacy and financial disclosure laws, including the Gramm-Leach-Bliley Act and related regulations, and is intended to permit disclosure of nonpublic personal information solely as necessary to confirm recovery and calculate earned service fees. The authorization is limited strictly to confirmation and disclosure of recovery information; it does not authorize Serv Inc. to directly receive funds, access accounts, direct disbursement, initiate transactions, or exercise control over any member account or financial asset.
The disclosure authorization is voluntary and may be revoked in writing. Revocation does not affect disclosures made prior to receipt of the revocation and does not relieve the member of any obligation to disclose recovery or remit earned service fees under the Agreement.
Members may grant Serv Inc. a limited power of attorney to act as a limited agent in support of their claims. The Limited Power of Attorney is optional. Execution is not required to receive services.
The Limited Power of Attorney is a Georgia statutory power of attorney executed under O.C.G.A. § 10-6B-43 through § 10-6B-56. When granted, the LPOA authorizes the named agent, with respect to the matter the LPOA covers, to perform actions including: demanding and receiving money or things of value owed to the member; contracting with persons to accomplish the purpose of the matter; executing instruments to advance the matter; initiating, participating in, or settling alternative dispute resolution; seeking the assistance of a court or governmental agency to carry out an authorized act; engaging, compensating, and discharging attorneys or expert advisors; preparing and filing records to safeguard the member's interests; and communicating with government representatives on the member's behalf.
The LPOA also authorizes the agent, where applicable to the matter, to assert claims before courts and administrative agencies, intervene in litigation, participate in arbitration or mediation, manage real-property interests connected to the matter, and act with respect to estates, trusts, or beneficial interests that are part of the matter.
The LPOA expressly states that no other authority is granted. Without limitation, the agent has no authority to:
The LPOA is non-durable. It terminates automatically on the earliest of: (a) completion of the agent's services for which the LPOA was given; (b) the member's written revocation; (c) the member's death; (d) the member's incapacity (because the LPOA is not durable); or (e) any termination date stated by the member on the LPOA.
The LPOA must be printed and signed in front of a Notary Public to be effective for transferring the powers described. The member also provides an electronic signature acknowledging receipt of the form, and uploads or emails the completed notarized PDF to Serv Inc. to finalize the LPOA. The LPOA is attested in accordance with Georgia law and is governed by Georgia law.
Third parties may rely in good faith on the attested LPOA unless they have actual knowledge that it is invalid or has terminated. A third party may request, and rely on, the agent's written certification of factual matters concerning the LPOA, and may also request an attorney opinion. A sample agent's certification is attached to the LPOA.
Members may revoke the LPOA at any time by written notice to the agent. Revocation is effective as to the agent and as to third parties upon their actual knowledge of the revocation. For evidentiary purposes, members may send revocation by certified mail or statutory overnight delivery and may file the revocation with the clerk of the superior court of the member's county of domicile.
The LPOA is separate from the Service Agreement, the Hold Harmless Agreement, and any other terms and conditions for services. The agent is not a law firm and does not provide legal advice.
The Hold Harmless and Use Agreement governs how disputes between Serv Inc. and members are resolved. The framework includes Georgia governing law, an exclusive Fulton County forum for actions not subject to arbitration, and an optional binding arbitration path under JAMS rules.
The Hold Harmless Agreement and any dispute arising out of or relating to it or the services shall be governed by the laws of the State of Georgia, without regard to Georgia's conflict-of-law rules. The Service Agreement is governed by Georgia law. The Limited Power of Attorney is governed by Georgia law.
For any action not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Fulton County, Georgia. Each party waives any objection to such courts based on forum non conveniens or improper venue.
By mutual written election, any dispute — other than claims for injunctive or equitable relief — may be resolved by confidential, binding arbitration before a single arbitrator under the JAMS Comprehensive Arbitration Rules in Atlanta, Georgia. Judgment on the arbitration award may be entered in any court of competent jurisdiction. Arbitration is elected only by mutual written agreement of the parties; it is not a default forum.
Legal notices to Serv Inc. must be sent to:
Serv Associates Inc.
Attn: Legal Papers
4827 Old National Hwy #1265
College Park, GA 30337
with a copy to icd@servincorporated.com
The educational-research, no-legal-advice, and do-not-file provisions of the Hold Harmless Agreement (Sections 1.2 and 1.3) and Sections 2 through 13 of the Hold Harmless Agreement survive any termination of the Agreement.
The summaries on this page are reference language. The executed agreements control. Prospective members are encouraged to request the full Service Agreement, Hold Harmless and Use Agreement, Service Fee and Recovery Agreement, and Optional Limited Power of Attorney before enrolling. If a section of any agreement is unclear, contact us. We will explain.
Contact Serv Inc. Email Directly