Serv Inc. exists because consumers deserve a private dispute resolution path that does not leak through the systems they are trying to escape. That principle starts with how we treat your information. This policy explains what we collect, why we collect it, who we share it with, and what you can do about any of it.
Twelve sections. Most consumers only need the rights and contact sections, but every section is here if you want to read the full picture.
Serv Inc. is a private consumer investigation and dispute resolution membership organization. We operate the website at servincorporated.com, the document intake portal, the member portal at myaccount.servincorporated.com, and any companion services we offer in connection with membership and case work.
This Privacy Policy applies to information we collect from website visitors, prospective members, current members, enterprise clients, and anyone who contacts us or submits documents to us. If you use our services or interact with our website, you agree to the practices described here.
We are not a law firm and nothing in this policy creates an attorney-client relationship. Our handling of consumer information is governed by this policy and by the membership agreements signed by our members, not by attorney-client privilege.
The information we collect falls into three categories: information you give us directly, information collected automatically when you use our website, and information we receive from outside sources.
Some of the information we receive in case files is sensitive personal information under state law, including financial account numbers, government identifiers, and information about debts, judgments, or wage history. We treat this information with elevated care and limit access to staff actively working on your matter.
We use the information we collect for the following purposes, and only for these purposes:
We do not sell your personal information. We do not rent it. We do not share it with advertisers for targeted advertising. We do not use the contents of your case documents for marketing purposes against you or any other consumer.
Our free document analysis service uses automated tools, including artificial intelligence and machine learning systems, to perform initial review of documents you submit through the intake portal. These tools help us deliver faster turnaround times and identify issues that warrant further investigation by our team.
What this means in practical terms:
Members based in jurisdictions that grant rights with respect to automated decision-making (including residents of the European Economic Area, the United Kingdom, and California) have the right to request human review of any decision based primarily on automated processing. See Section 9 for how to exercise these rights.
We share information only in the limited circumstances described below. We do not sell your personal information.
We work with vendors that help us operate the business, including hosting providers, email and communication platforms, payment processors, analytics services, customer relationship management tools, and document storage services. These providers may access information only as needed to perform services for us and are contractually required to protect that information and use it only for the purposes we authorize.
Case work requires sending notices, demands, affidavits, and supporting documentation to opposing parties, their counsel, regulators, arbitrators, mediators, and courts. We do this on your behalf as part of the services you have engaged us to perform. We do not send case materials to outside parties without authorization tied to your matter.
We may disclose information if we believe in good faith that disclosure is required by applicable law, legal process, or government request, or is necessary to investigate or prevent illegal activity, fraud, or threats to the safety of any person or to our systems and operations.
If Serv Inc. is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction. The successor entity will be bound by this policy or by a successor policy providing equivalent protections, and we will provide notice of any material change.
Outside of the categories above, we share your information only with your consent.
We retain personal information only for as long as we have a legitimate business or legal reason to do so.
When you request deletion, we delete or de-identify your information within thirty days, subject to records we are legally required to keep. If we are required to retain a record, we will tell you which record and why.
We implement administrative, technical, and physical safeguards designed to protect the information we hold against unauthorized access, disclosure, alteration, and destruction. These safeguards include access controls, encryption of data in transit and at rest where available, vendor due diligence, employee training, and incident response procedures.
No system is perfectly secure. If a security incident affects your information in a way that creates a risk of harm to you, we will notify you in accordance with applicable law. You can help protect your account by using a strong password where applicable, keeping access credentials confidential, and notifying us immediately if you suspect unauthorized access at icd@servincorporated.com.
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used.
We do not use cookies for cross-site advertising or to build advertising profiles.
You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality. Browsers offer Do Not Track signals; because there is no industry consensus on how to interpret these signals, we do not currently respond to them, but we honor verifiable opt-out requests submitted under applicable state laws as described in Section 9.
Depending on where you live, you have rights with respect to the personal information we hold about you. The rights below describe the broad set available to consumers in the United States, the European Economic Area, the United Kingdom, and other jurisdictions with comprehensive privacy laws. Specific rights may vary based on your jurisdiction.
To exercise any of these rights, email icd@servincorporated.com with the subject line Privacy Rights Request and a description of the request. We will respond within the timeframes required by applicable law, generally within thirty to forty-five days. We may need to verify your identity before fulfilling certain requests; verification methods will be proportionate to the sensitivity of the information involved.
We will not discriminate against you for exercising any of these rights. Service tiers, pricing, and quality of service are not contingent on your privacy choices.
These are the specific actions you can take with respect to your information. Your jurisdiction determines which apply to you. We honor all of them where required by law, and most of them as a matter of practice regardless of jurisdiction.
Request a copy of the personal information we hold about you, including the categories we have collected, the sources, and the parties we have shared it with.
Request correction of inaccurate or incomplete personal information we hold about you.
Request deletion of personal information we hold about you, subject to records we are legally required to retain.
Receive a copy of your personal information in a portable, machine-readable format that you can transmit to another service.
We do not sell or share personal information for cross-context behavioral advertising. You may confirm this status and submit a formal opt-out at any time.
Direct us to use sensitive personal information only as necessary to perform the services you have requested.
Request that a human review any analysis or decision that was based primarily on automated processing of your information.
Where we rely on your consent to process information, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
Our services are intended for adults. We do not knowingly collect personal information from children under thirteen, and we do not direct our services to children. If you believe a child has provided us with personal information, contact us at icd@servincorporated.com and we will delete the information promptly.
Our website and emails may contain links to third-party websites and services that we do not control. This includes our podcast platform, our newsletter platform, our scheduling tool, and any external resources we reference for educational purposes. The privacy practices of these third parties are governed by their own policies, not ours. We encourage you to review the privacy policies of any third-party site you visit through a link from our services.
We may update this policy from time to time. When we make material changes, we will update the Effective Date and Last Updated values at the top of this page and, where appropriate, provide additional notice through the website, email, or member portal. Your continued use of our services after a change becomes effective constitutes acceptance of the updated policy.
Past versions of this policy are available on request.
Use the email below with the subject line Privacy Rights Request. For all other inquiries, use the contact information on our Contact page.
The fastest way to reach us about anything in this policy is by email. Mail and phone are also listed below.